Tickets

Bus tickets can be purchased on the Tpilet website, mobile application or ticket vending machines, bus station ticket offices, Cargobus terminals or from the bus driver.

Tickets can be purchased in advance for 10 to 180 days, depending on the bus company.

However, we recommend that all passengers arrive at the bus station (regardless of whether they already have a ticket) at least 15 minutes before departure.

You can find information on the bus schedules, ticket prices, seat availability and lost items by calling the helpline number 12550.

The 12550 helpline is open Monday to Friday from 08:00 to 19:00 and from Saturday to Sunday from 09:00 to 17:00 (excluding public holidays).

Helpline working hours on holidays:
07.04.2023 – 09:00–17:00
09.04.2023 – 09:00–17:00

You will be charged €0.30 per minute, plus local call charges imposed by your telephone operator and connection fees based on your service package (Telia €0.3196 per minute, Tele2 €0.30 per minute, Elisa €0.62 per minute – according to 24.03.2016).

If you are unable to contact the helpline 12550, please contact the number +372 681 3408 (regular rate).

In case of problems or questions that arise outside working hours, please send an e-mail to info@bussijaam.ee.

  • TPILET

    From Tpilet you can search for schedules and buy bus tickets. Upon payment, you can print your e-ticket or order your ticket number via SMS. Before the journey, you must print your ticket either at the ticket office or at the ticket vending machine. The ticket must be printed on paper when entering the bus. More detailed conditions for using a self-printed ticket can be found HERE!

    Online sales will end 5 to 60 minutes before departure from the initial stop, depending on the bus company.

  • TICKET OFFICE

    Tallinn Bus Station ticket office: Mon–Fri 07:30–20:00; Sat 08:00–20:00; Sun 09:00–20:00
    Tartu Bus Station ticket office: Mon–Fri 07:30–20:00; Sat 08:00–18.00; Sun 09:00–17:00
    Narva Fama Bus Station ticket office: Mon–Fri 08:00–19:00; Sat–Sun 09:00–16:00
    Rakvere Bus Station ticket office: Mon–Fri 08:00–17:30; Sat 09:00–16:30
    Jõhvi Bus Station ticket office: Mon–Fri 08:00–19:00; Sat–Sun 09:00–16:00

    Ticket offices opening hours on holidays can be found HERE.

    Ticket sales at ticket offices are generally closed 5 minutes prior to departure.

  • CARGOBUS

    From 01.07.2020, bus tickets can be purchased from Cargobus terminals all over Estonia. This option will help increase synergies between bus station convenience services, parcel delivery and ticketing.

    All Cargobus terminals across Estonia also have luggage hold, where you can conveniently store your travel bags if necessary.

    Bus ticket sales:

    Tartu terminal – Tartu Bus Station, Turu 2
    Narva terminal – Fama Bus Station, Fama põik 10
    Rakvere terminal – Rakvere Bus Station, Laada 18a
    Kuressaare terminal – Kuressaare Bus Station, Pihtla tee 2
    Võru terminal – Võru Bus Station, Vilja 2
    Jõhvi terminal – Jõhvi Bus Station, Narva mnt 8
    Haapsalu terminal – Haapsalu Railway Station, Raudtee 2

  • BUS DRIVER

    Provided that there are available seats, tickets can be bought from the bus driver starting 5 minutes before departure. Payment is mostly in cash.

  • REFUNDING

    To return a ticket bought at the ticket office, please turn to a suitable ticket office at the bus station, read more HERE. Returning a ticket purchased online is done on the paid information phone number 12550 or in the Tpilet system, see more HERE.

    Returning a ticket bought at the bus station:

    • 100% of the price of the ticket will be refunded if the ticket is returned at least 24 hours prior to departure.
    • 60% of the price of the ticket will be refunded if the ticket is returned at least 5 minutes prior to departure.

    Returning a ticket bought online (at least 30 minutes prior to departure):

    • Regardless of the paid sum, the service charge for returning the ticket is €1.00 per ticket. The money will be refunded within three business days.
    • Depending on the rules established by the bus company, a refund fee may be added when returning the ticket. See the rules established by specific carriers in more detail HERE.

    NB! The tickets cannot be changed!