Tickets

Bus tickets can be purchased from Tpilet, ticket office or from the bus driver.

Tickets can be purchased in advance for 10 to 180 days, depending on the bus company.

However, we recommend that all passengers arrive at the bus station (regardless of whether they already have a ticket) at least 15 minutes before departure.

You can find information on the bus schedules, ticket prices, seat availability and lost items by calling the helpline number 12550.

The 12550 helpline is open Monday to Friday from 08:00 to 19:00 and from Saturday to Sunday from 09:00 to 17:00 (excluding public holidays).

Helpline working hours on holidays:
22.06.2022 – 08.00–16.00
23.06.2022 – 09.00–17.00
24.06.2022 – 09.00–17.00

You will be charged €0.30 per minute, plus local call charges imposed by your telephone operator and connection fees based on your service package (Telia €0.3196 per minute, Tele2 €0.30 per minute, Elisa €0.62 per minute – according to 24.03.2016).

If you are unable to contact the helpline 12550, please contact the number +372 681 3408 (regular rate).

In case of problems or questions that arise outside working hours, please send an e-mail to info@bussijaam.ee.

  • TPILET

    From Tpilet you can search for schedules and buy bus tickets. Upon payment, you can print your e-ticket or order your ticket number via SMS. Before the journey, you must print your ticket either at the ticket office or at the ticket vending machine. The ticket must be printed on paper when entering the bus. More detailed conditions for using a self-printed ticket can be found HERE!

    Online sales will end 5 to 60 minutes before departure from the initial stop, depending on the bus company.

  • TICKET OFFICE

    Tallinn Bus Station ticket office: Mon–Fri 07:30–19:30; Sat 08:00–19:00; Sun 09:00–19:00
    Tartu Bus Station ticket office: Mon–Fri 07:30–20:00; Sat 08:00–18.00; Sun 09:00–17:00
    Narva Fama Bus Station ticket office: Mon–Fri 08:00–19:00; Sat–Sun 09:00–16:00
    Rakvere Bus Station ticket office: Mon–Fri 08:00–17:30; Sat 09:00–16:30
    Jõhvi Bus Station ticket office: Mon–Fri 08:00–19:00; Sat–Sun 09:00–16:00

    Ticket office opening hours on holidays:

    Tallinn Bus Station
    22.06.2022 – 07.00–21.00
    23.06.2022 – 09.00–19.00
    24.06.2022 – 09.00–19.00

    Tartu Bus Station
    22.06.2022 – 07.30–18.30
    23.06.2022 – 09.00–17.00
    24.06.2022 – 09.00–17.00

    Narva Fama Bus Station
    22.06.2022 – 08.00–16.00
    23.06.2022 – Closed
    24.06.2022 – Closed

    Rakvere Bus Station
    22.06.2022 – 08.00–14.30
    23.06.2022 – Closed
    24.06.2022 – Closed

    Jõhvi Bus Station
    22.06.2022 – 08.00–16.00
    23.06.2022 – Closed
    24.06.2022 – Closed

    Ticket sales at ticket offices are generally closed 5 minutes prior to departure.

  • BUS DRIVER

    Provided that there are available seats, tickets can be bought from the bus driver starting from 5 minutes before departure. Payment is mostly in cash.

  • REFUNDING

    To return a ticket bought at the ticket office, please turn to a suitable ticket office at the bus station (see: www.tpilet.ee/en/contact). Tickets purchased online are returned at www.tpilet.ee/en/return-ticket or via the paid information line 12550.

    Returning a ticket bought at the bus station:

    • 100% of the price of the ticket will be refunded if the ticket is returned at least 24 hours prior to departure.
    • 60% of the price of the ticket will be refunded if the ticket is returned at least 5 minutes prior to departure.

    Returning a ticket bought online (at least 30 minutes prior to departure):

    • Regardless of the paid sum, the service charge for returning the ticket is €1.00 per ticket. The money will be refunded within three business days.
    • Depending on the rules established by the bus company, a refund fee may be added when returning the ticket. Please read the rules established by a particular carrier here: www.tpilet.ee/en.

    NB! The tickets cannot be changed!