{"id":404,"date":"2013-01-07T13:51:18","date_gmt":"2013-01-07T11:51:18","guid":{"rendered":"http:\/\/bussijaam.ee\/?page_id=404"},"modified":"2025-11-03T12:51:23","modified_gmt":"2025-11-03T10:51:23","slug":"tickets","status":"publish","type":"page","link":"http:\/\/bussijaam.ee\/en\/tickets\/","title":{"rendered":"Tickets"},"content":{"rendered":"<p>Bus tickets can be purchased on the <a title=\"Tpilet\" href=\"https:\/\/www.tpilet.ee\/en\/\" target=\"_blank\" rel=\"noopener\"><strong>Tpilet<\/strong><\/a> website, mobile application, ticket machines, bus station ticket offices, <strong><a title=\"Cargobus bus tickets\" href=\"https:\/\/www.cargobus.ee\/en\/services\/bus-tickets\/\" target=\"_blank\" rel=\"noopener\">Cargobus<\/a><\/strong> terminals or from the bus driver.<\/p>\n<p>Tickets can be purchased in advance for 10 to 180 days, depending on the bus company.<\/p>\n<p>However, we recommend that all passengers arrive at the bus station (regardless of whether they already have a ticket) at least 15 minutes before departure.<\/p>\n<p><strong>Tpilet customer support working hours:<br \/>\n<\/strong>Mon\u2013Fri 08:00\u201319:00<br \/>\nSat\u2013Sun 09:00\u201317:00<\/p>\n<p>Customer support working hours on holidays can be found <strong><a title=\"Stations\" href=\"http:\/\/bussijaam.ee\/en\/stations\/\">HERE<\/a><\/strong>.<\/p>\n<p><span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">For questions regarding bus schedules, ticket prices, seat availability or lost items, please contact\u00a0<a href=\"https:\/\/www.tpilet.ee\/en\/\" target=\"_blank\" rel=\"noopener\"><strong>the Tpilet<\/strong><\/a> paid helpline at <strong>12550<\/strong>.<\/span><\/p>\n<p><a title=\"Tpilet\" href=\"https:\/\/www.tpilet.ee\/en\/\" target=\"_blank\" rel=\"noopener\"><strong>Tpilet<\/strong><\/a>&#8216;s<span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\"> paid helpline will charge you \u20ac0.30 per minute, plus local call charges imposed by your telecommunications operator and connection fees based on your service package (Telia: \u20ac0.2278 per minute, Tele2: \u20ac0.23 per minute, Elisa:<\/span>\u00a0\u20ac0.30 per minute \u2013 as of 31.08.2018).<\/p>\n<p>In the event of travel disruptions or when calling from a foreign number, please contact the <a title=\"Tpilet\" href=\"https:\/\/www.tpilet.ee\/en\/\" target=\"_blank\" rel=\"noopener\"><strong>Tpilet<\/strong><\/a> travel disruption helpline at <strong>+372 681 3409<\/strong>.<\/p>\n<p>In case of problems or questions that arise outside working hours, please send an email to <a title=\"info@bussijaam.ee\" href=\"mailto:info@bussijaam.ee\" target=\"_blank\" rel=\"noopener\"><strong>info@bussijaam.ee<\/strong><\/a> or <strong><a title=\"info@tpilet.ee\" href=\"mailto:info@tpilet.ee\" target=\"_blank\" rel=\"noopener\">info@tpilet.ee<\/a><\/strong>.<\/p>\n<ul class=\"accordion\"><li><div class=\"title\"><h3>TPILET<\/h3><\/div><div class=\"content\">\n<p><span style=\"color: initial; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">From the\u00a0 <\/span><a style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\" href=\"https:\/\/www.tpilet.ee\/en\/\" target=\"_blank\" rel=\"noopener\"><strong>Tpilet<\/strong><\/a><span style=\"color: initial; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\"> website and mobile application, you can check bus schedules and buy bus tickets.<\/span> After the payment, you can print your e-ticket or order your ticket number via SMS. For more detailed conditions regarding the use of the ticket, please see <a title=\"Tpilet info\" href=\"https:\/\/www.tpilet.ee\/en\/contact\" target=\"_blank\" rel=\"noopener\"><strong>HERE<\/strong><\/a>.<\/p>\n<p><a title=\"Tpilet\" href=\"https:\/\/www.tpilet.ee\/en\/\" target=\"_blank\" rel=\"noopener\"><strong>Tpilet<\/strong><\/a> ticket machines are located at Tallinn Airport and at bus stations in Tallinn, Tartu, P\u00e4rnu, and J\u00f5hvi. After the payment, the ticket machine prints the ticket.<\/p>\n<p><strong>Depending on the bus company, online sales will end 5 to 60 minutes before departure from the initial stop.<\/strong><\/p>\n<\/div><\/li><li><div class=\"title\"><h3>TICKET OFFICE<\/h3><\/div><div class=\"content\">\n<p><strong>Tallinn Bus Station ticket office:<br \/>\n<\/strong>Mon\u2013Fri 07:30\u201319:00<br \/>\nSat 08:00\u201319:00<br \/>\nSun 09:00\u201319:00<\/p>\n<p><strong>Tartu Bus Station ticket office:<br \/>\n<\/strong>Mon\u2013Fri 07:30\u201320:00<br \/>\nSat 08:00\u201318.00<br \/>\nSun 09:00\u201317:00<\/p>\n<p><strong>Narva Fama Bus Station ticket office:<br \/>\n<\/strong>Mon\u2013Fri 08:00\u201319:00<br \/>\nSat\u2013Sun 09:00\u201316:00<\/p>\n<p><strong>Rakvere Bus Station ticket office:<br \/>\n<\/strong>Mon\u2013Sun 08:00\u201317:00<\/p>\n<p><strong>J\u00f5hvi Bus Station ticket office:<br \/>\n<\/strong>Mon\u2013Fri 08:00\u201319:00<br \/>\nSat\u2013Sun 09:00\u201316:00<\/p>\n<p>The opening hours of ticket offices on holidays can be found <a title=\"Bus stations\" href=\"http:\/\/www.bussijaam.ee\/en\/stations\/\" target=\"_blank\" rel=\"noopener\"><strong>HERE<\/strong><\/a>.<\/p>\n<p><strong>Ticket sales at ticket offices are generally closed 5 minutes before departure.<\/strong><\/p>\n<\/div><\/li><li><div class=\"title\"><h3>CARGOBUS<\/h3><\/div><div class=\"content\">\n<p><span style=\"color: initial; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">As of\u00a0<\/span><strong style=\"color: initial; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">01.07.2020<\/strong><span style=\"color: initial; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">, bus tickets can be purchased from Cargobus terminals throughout<\/span>\u00a0Estonia. This option will help increase synergies between bus station convenience services, parcel\u00a0delivery\u00a0and ticketing.<\/p>\n<p>All Cargobus terminals across Estonia also have a <a title=\"Cargobus all services\" href=\"https:\/\/www.cargobus.ee\/en\/services\/all-services\/\" target=\"_blank\" rel=\"noopener\"><strong>luggage hold<\/strong><\/a>, where you can conveniently store your travel bags if necessary.<\/p>\n<p><strong>Bus ticket sales:<br \/>\n<\/strong><strong><a title=\"Cargobus Tartu terminal\" href=\"https:\/\/www.cargobus.ee\/en\/terminals\/1\" target=\"_blank\" rel=\"noopener\">Tartu terminal<\/a><\/strong> \u2013 Tartu Bus Station, Turu 2<br \/>\n<strong><a title=\"Cargobus Narva terminal\" href=\"https:\/\/www.cargobus.ee\/en\/terminals\/6\" target=\"_blank\" rel=\"noopener\">Narva terminal<\/a><\/strong> \u2013 Fama Bus Station, Fama p\u00f5ik 10<br \/>\n<strong><a title=\"Cargobus Kuressaare terminal\" href=\"https:\/\/www.cargobus.ee\/en\/terminals\/5\" target=\"_blank\" rel=\"noopener\">Kuressaare terminal<\/a><\/strong>\u00a0\u2013 Kuressaare Bus Station, Pihtla tee 2<br \/>\n<strong><a title=\"Cargobus V\u00f5ru terminal\" href=\"https:\/\/www.cargobus.ee\/en\/terminals\/14\" target=\"_blank\" rel=\"noopener\">V\u00f5ru terminal<\/a><\/strong>\u00a0\u2013 V\u00f5ru Bus Station, Vilja 2<br \/>\n<strong><a title=\"Cargobus J\u00f5hvi terminal\" href=\"https:\/\/www.cargobus.ee\/en\/terminals\/4\" target=\"_blank\" rel=\"noopener\">J\u00f5hvi terminal<\/a><\/strong>\u00a0\u2013 J\u00f5hvi Bus Station, Narva mnt 8<br \/>\n<strong><a title=\"Cargobus Haapsalu terminal\" href=\"https:\/\/www.cargobus.ee\/en\/terminals\/169\" target=\"_blank\" rel=\"noopener\">Haapsalu terminal<\/a><\/strong>\u00a0\u2013 Haapsalu Railway Station,\u00a0Raudtee 2<\/p>\n<\/div><\/li><li><div class=\"title\"><h3>BUS DRIVER<\/h3><\/div><div class=\"content\">\n<p>Provided that seats are available, tickets can be purchased from the bus driver starting 5 minutes before departure. Payment is mostly in cash.<\/p>\n<p style=\"text-align: justify;\"><\/p><\/div><\/li><li><div class=\"title\"><h3>REFUNDING<\/h3><\/div><div class=\"content\">\n<p style=\"text-align: left;\"><span style=\"color: initial; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">To return a ticket purchased at the ticket office or a ticket machine, please visit a ticket office at a suitable bus station, as shown\u00a0<\/span><a style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\" href=\"https:\/\/www.tpilet.ee\/en\/contact\" target=\"_blank\" rel=\"noopener\"><strong>HERE<\/strong><\/a><span style=\"color: initial; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">.<\/span>\u00a0Returning a ticket purchased online is done on\u00a0the Tpilet website, see more <strong><a title=\"Tpilet ticket refund\" href=\"https:\/\/www.tpilet.ee\/en\/return-ticket\" target=\"_blank\" rel=\"noopener\">HERE<\/a><\/strong>.<\/p>\n<p style=\"text-align: left;\"><strong>Returning a ticket bought at the bus station:<\/strong><\/p>\n<ul style=\"text-align: left;\">\n<li>100% of the ticket price will be refunded if the ticket is returned at least 24 hours before departure.<\/li>\n<li>A refund of 60% of the ticket price will be issued if the ticket is returned at least 5 minutes before departure.<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>Returning a ticket bought online (at least 30 minutes before departure):<\/strong><\/p>\n<ul style=\"text-align: left;\">\n<li>Regardless of the paid sum, the service charge for returning the ticket is \u20ac1.00. The money will be refunded within three business days.<\/li>\n<li>Depending on the rules established by the bus company, a refund fee may be added when returning the ticket. See the rules established by specific carriers in more detail <a title=\"Tpilet info\" href=\"https:\/\/www.tpilet.ee\/en\/contact\" target=\"_blank\" rel=\"noopener\"><strong>HERE<\/strong><\/a>.<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>NB!<\/strong> Tickets cannot be exchanged!<\/p>\n<\/div><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Bus tickets can be purchased on the Tpilet website, mobile application, ticket machines, bus station ticket offices, Cargobus terminals or from the bus driver. Tickets can be purchased in advance for 10 to 180 days, depending on the bus company. However, we recommend that all passengers arrive at the bus station (regardless of whether they [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":3382,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-404","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"http:\/\/bussijaam.ee\/en\/wp-json\/wp\/v2\/pages\/404","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/bussijaam.ee\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/bussijaam.ee\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/bussijaam.ee\/en\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"http:\/\/bussijaam.ee\/en\/wp-json\/wp\/v2\/comments?post=404"}],"version-history":[{"count":76,"href":"http:\/\/bussijaam.ee\/en\/wp-json\/wp\/v2\/pages\/404\/revisions"}],"predecessor-version":[{"id":8484,"href":"http:\/\/bussijaam.ee\/en\/wp-json\/wp\/v2\/pages\/404\/revisions\/8484"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/bussijaam.ee\/en\/wp-json\/wp\/v2\/media\/3382"}],"wp:attachment":[{"href":"http:\/\/bussijaam.ee\/en\/wp-json\/wp\/v2\/media?parent=404"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}